Updated 09/02/2007 Public Terms and Conditions

Website Conditions of Use

The following conditions and any disputes arising from your use of this website or any information contained in it are governed by English Law and the courts of England and Wales shall have exclusive jurisdiction. Please read these Conditions of Use carefully. By using our website, you agree to all the terms and conditions to which its use are subject. If you do not agree to these terms and conditions, you may not use this website and you must exit this website immediately.

We may vary these conditions at anytime, and will show any alterations here. You should check the conditions of use regularly. You will be deemed to have accepted variations, if you use the website after they have been displayed.

1. Warranty

No warranty of any kind whether express or implied is given as to the operation of the website, the accuracy of the information or the products of services referred to on the website. All warranties are excluded as far as permitted at law. Neither we nor any third party will be liable for any losses or damage that may result from or as a consequence of the use of the website or any inaccuracies in, or omissions from the information which it contains or any delay or inability to use this website.

Omission by us to exercise any right under these terms and conditions will not constitute a waiver of such right unless expressly stated by us in writing. The invalidity or unenforceability of any of these terms and conditions shall not affect, impair or invalidate any of the remaining terms and conditions.

2. Responsibility

We are not responsible for the content of any other website or email newsletter or other source (“third party website”) from which you have accessed this website or which you may hyperlink from our website. Further, we are not liable for any loss or damage you incur as a result of your use of any third party website from which you hyperlink to or from our website. Our inclusion of hyperlinks does not imply any endorsement of the material on the third party website or any association with the operator of that third party website. You should direct any concerns regarding any external link to the site administrator or the webmaster of such site.

3. Availability of Products

Products advertised on this website are subject to availability and our general terms and conditions, and to particular terms and conditions that apply to each product.

4. Accuracy of Information

While we do your best to ensure that the information and prices shown are correct, there may be errors from time to time for which we apologise but cannot be held responsible. Prices quoted online are not confirmed until the booking is confirmed and we have received payment from you.

5. In using our website you agree that:-

6. Internet e-mail

Messages sent over the Internet cannot be guaranteed to be completely secure as they are subject to possible interception or loss or possible alteration. We are not responsible for them and will not be liable to you or anyone else for any damages or otherwise in connection with any message sent by you to Rail Europe or any message sent by Rail Europe to you over the Internet. We assume no responsibility whatever for the accuracy, timely delivery, security or processing of any transmission made via the internet involving persons or computer systems beyond its control, including credit card or other personal information

7. Copyright

The contents of this site are copyright 2002 Rail Europe Limited. No part of this website may be copied, published, broadcast or adapted without our prior written consent.

8. Anti Viral Software

We have made every effort to check and test material at all stages of production. But it is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website even if we have been advised of the possibility of such loss, disruption or damage.

European Tickets Terms & Conditions

The following terms and conditions are governed by English Law. This document sets out the general terms and conditions applicable to your booking of European tickets with Rail Europe. We may vary the terms and conditions at anytime, and will show any alterations here. You should check the conditions regularly. You will be deemed to have accepted variations, if you make a booking after they have been displayed.

Each ticket type will have its own specific ticket terms which you are advised to read separately:

1. Making a reservation on-line

1.1 When you have reserved your ticket, you will be given a booking reference which you will need to quote during any correspondence with Rail Europe. We will send you an email confirming your booking.

1.2 Fees may be added to the price of bookings for processing.

1.3 Your tickets will be sent by first class post to the delivery address specified by you, which must be in the United Kingdom. You should allow seven days from the date of booking for your tickets to reach you. However, we strongly recommend that you use our registered post service, the cost of which is £5.

2. Your Contract

When you book a ticket with Rail Europe, you enter into a contract with the carrier, tour operator, or other service provider. With the exception of French Motorail, Rail Europe acts only as an agent for the carrier, tour operator or service provider, and accepts no liability for any matters rising from or connected with your contract

3. Other Terms

3.1 For services within one country, by ferry, hovercraft, Eurotunnel and on Eurotostar services, the relevant carrier's conditions of carriage and byelaws are applicable

3.2 For services involving more than one carrier belonging to different countries which are parties who are parties to the International Rail Convention, the following will apply:

3.2.1 the International Convention for Carriage of Passengers and their Luggage by Rail

3.2.2 the Uniform Additional Regulations

3.2.3 the conditions of the Standard International Tariffs

3.2.4 the carrier's conditions of carriage and relevant byelaws

3.3 All other services are subject to the conditions of the service provider, whether or not they are booked at the same time as a rail journey

3.4 All conditions of carriage contain limitations of liability and you are recommended to obtain copies of these and read them before travelling

4. Payment and Prices

4.1 All fares quoted are subject to availability.

4.2 Prices quoted online are not confirmed until the booking is confirmed and we have received payment from you..

4.3 Products booked online may only be paid for by the following credit or debit cards: Visa, Mastercard, Switch (Maestro), Amex, Diners.

4.2 Rail Europe Limited vouchers are not accepted for internet bookings.

5. Amending your Ticket

5.1 Your ticket is only valid for the reserved departure. To travel at any other time, see the Exchange conditions relevant to your ticket

5.2 For Rail Europe to process any exchanges the used and unused portions of the ticket must be sent to the Rail Europe Ticketing Department, Rail Europe House, 34 Tower View, Kings Hill, West Malling, Kent, ME19 4ED.

6. Changes by Us

6.1 If we make any change to or cancel your booking, our maximum liability to you will be to refund the price of your ticket.

7. Refunds

7.1 The availability of ticket refunds is governed by the specific ticket terms that you will find in the fare conditions section of this website

7.2 Refunds on partially used tickets are not available as of right. Rail Europe will give reasonable consideration to applications for refunds in exceptional circumstances provided application is made in writing (enclosing the used and unused portion of the tickets) by special delivery or recorded delivery post together with reasonable evidence confirming non-use to the Rail Europe Ticketing Department, Rail Europe House, 34 Tower View, Kings Hill, West Malling, Kent, ME19 4ED. Tickets must be received by Rail Europe within 28 days of their expiry date

7.3 Any refunds will be made by the same method by which the ticket was purchased

NOTE: You must retain all used and unused tickets - they are often needed for exchanges or refunds.

8. Errors

Rail Europe accepts no liability for ticket errors which are the result of incorrect information provided by you at the time of booking. If you believe there has been an error made by us, you must tell us within 48 hours of receipt of tickets.

9. Lost Tickets

You are responsible for the safekeeping of your tickets. If a Eurostar ticket is lost or stolen and you can provide the booking reference, we will replace the ticket for an administration charge of £15. Other than this, we will not replace lost, stolen or mislaid tickets, nor refund their cost

10. Restrictions on Luggage and Liabilities

10.1 The CIV and the conditions of carriage of all the carriers will contain exclusions and limitations of the liability of the carrier for loss or losses, injury, damage, destruction of baggage and late deliveries

10.2 The Carrier may also impose restrictions on the amount of luggage you may take and may levy a charge in respect of excess luggage or require excess luggage to be sent through a registered baggage service

You should check details before travelling

10.3 Rail Europe accepts no liability for the failure of any carrier, tour operator or other service provider. Save in the case of death or personal injury resulting from Rail Europe's negligence, Rail Europe's liability will be limited to refunding the price of the ticket you would purchase from us and accepts no liability for theft, loss of or damage to person, effects or any loss caused by a force majeure event. Save as aforesaid, Rail Europe excludes all liabilities to you to the maximum extent permitted at law

11. Force Majeure

Neither we, the carrier, the tour operator, or any other service provider will be liable for any delay, poor performance or failure in performance caused by matters beyond our reasonable control.

12. Governing Law

12.1 Contracts for journeys over the territories of at least two countries are governed the by the law designated in the CIV

12.2 Contracts for journeys over the territory of one country are only governed by the law to which the carrier is subject and contracts for carriage by sea for mixed rail-carriage are governed by the law to which the sea carrier is subject

13. Precedence of Documents

Where the special conditions apply to any particular type of ticket, group travel, Ski-trains, French Motorail and these differ from these general conditions, those special conditions shall take precedence

14. Variations

These conditions are correct as at the time of going to print but are subject to variation at any time

Inter-Rail Booking Conditions

1. Your Booking

Availability and fare information is subject to change. You must have a valid passport with you at the time of booking.

Your booking details will be confirmed together with the price and any conditions which apply at the time of booking. Rail Europe accepts no responsibility for ticket errors which are the result of incorrect information provided by you at the time of booking. It is your responsibility to check the accuracy of your tickets at time of booking and in any event within 2 days of receipt of the tickets. Any errors must be reported to Customer Services within this timescale.

Please allow 7 clear working days from date of booking for your tickets to reach you. Tickets cannot be sent to customers outside the United Kingdom.

Payment online must be by credit or charge card. If, for any reason, your payment is not accepted using your card we will try and contact you but your tickets will not be dispatched until payment has been received. We do not accept any liability arising from tickets not being dispatched.

2. Restrictions on Luggage and Liabilities

2.1 The CIV and the conditions of carriage of all the carriers will contain exclusions and limitations of the liability of the carrier for loss or losses, injury, damage, destruction of baggage and late deliveries

2.2 The Carrier may also impose restrictions on the amount of luggage you may take and may levy a charge in respect of excess luggage or require excess luggage to be sent through a registered baggage service

You should check details before travelling

2.3 Rail Europe accepts no liability for the failure of any carrier, tour operator or other service provider. Save in the case of death or personal injury resulting from Rail Europe's negligence, Rail Europe's liability will be limited to refunding the price of the ticket you would purchase from us and accepts no liability for theft, loss of or damage to person, effects or any loss caused by a force majeure event. Save as aforesaid, Rail Europe excludes all liabilities to you to the maximum extent permitted at law

3. Other Terms

3.1 For services within one country, by ferry, hovercraft, Eurotunnel and on Eurostar services, the relevant carrier's conditions of carriage and byelaws are applicable

3.2 For services involving more than one carrier belonging to different countries which are party to the International Rail Convention, the following will apply:

3.2.1 the International Convention for Carriage of Passengers and their Luggage by Rail

3.2.2 the Uniform Additional Regulations

3.2.3 the conditions of the Standard International Tariffs

3.2.4 the carrier's conditions of carriage and relevant byelaws

3.3 All other services are subject to the conditions of the service provider, whether or not they are booked at the same time as a rail journey

3.4 All conditions of carriage contain limitations of liability and you are recommended to obtain copies of these and read them before travelling

4. Important notice

Please note that at the date when your Inter-Rail pass commences you must:-

a) Be normally resident in one of the countries participating in the Inter Rail offer or have lived in one of these countries for a minimum of 6 months.

b) Be the appropriate age for the type of pass you are purchasing (you must be under 26 yrs on the date of departure for the Under 26 pass, 26 yrs or over for the Over 26 pass or under 12 yrs for the Under 12 pass).

c) Possess a valid passport.

It is your responsibility to ensure you have your Inter-Rail pass and your passport with you when travelling. If the name on the pass is not the same as that on the passport or if the information on the pass is altered in any way, the Inter-Rail pass is rendered void and may be taken from you.

All information you supply to us must be accurate. We accept no responsibility for issuing any pass based on inaccurate information.

5. Conditions of use of railways participating in Inter-Rail

The pass is personal and non-transferable.

If a person's country of residence is included in one of the zones covered by the chosen pass, travel is not permitted in the country of residence.

Inter-Rail pass holders resident in the UK are eligible for a 50% reduction on domestic train travel between their origin station and the border of the nearest country covered by their pass.50% reduction is not applicable on Eurostar services.

Travel is allowed on all participating railways shown and within the validity dates shown. These Railways are grouped into 8 zones.

If 2 zones are not connected but are covered by one pass, holders are entitled to a discount to enable them to travel from one zone to the other. These journey tickets can be bought locally. Reductions are granted by certain other carriers. This information is available at principal stations and travel agencies.

The pass must be presented at all ticket controls with the holder's passport.

The holder must pay the appropriate supplements when travelling on services where extra charges apply. Please note that Port Taxes are payable on the Acona/Bari - Igoumenitsa/Patras sea crossings.

Inter-Rail pass holders can travel in 1st class by paying the difference between 2nd and 1st class full fares for the journey concerned.

In the case of loss or theft, a replacement card cannot be issued.

The cost of the card will be refunded if returned to the original point of sale before the first day of validity shown on the card. However, a cancellation fee of £10 will be charged. Under all other circumstances the holder does not have any right to a refund. Insurance is recommended.

6. Important information

Before each journey, the holder must enter the date and time of departure, train number and the journey to be taken in the Journey booklet provided. Also tick the appropriate box to show if travelling in seating or sleeping accommodation. This entry should be validated at the departure station ticket office or by onboard ticket control staff.

An Inter-Rail card does not guarantee a seat. Reservations are recommended for long distance journeys and are obligatory on certain services - further details upon request.

Inter-Rail card holders can travel on Eurostar between London - Brussels/Lille and Paris at the Passholder rate.

Inter-Rail is not valid on all train journeys and supplements may be necessary on some high-speed and overnight services. Some services require Inter-railers to pay a Passholder rate, which is subject to availability.

7. List of Railways participating in Inter-Rail.

A Global Inter-Rail includes ALL the zones.

Definitions used in these Conditions

CIV means the International Convention concerning the Carriage of Passengers and their Luggage by Rail.

force majeure event means an event or circumstance beyond our control or the control of the carrier, tour operator or service provider the consequences of which could not have been avoided, or which was caused by any event which we, the carrier, tour operator or service provider even with all due care, could nor have foreseen or forestalled. These events include strike, industrial action, exceptionally severe weather conditions, acts or threats of vandalism or terrorism, riots or civil commotion, war or threat of war, fire or mechanical failure, suicide or accident to trespassers, motor vehicles striking bridges or level crossings, gas leaks or fires in line side buildings, line closures requested by the police or emergency services and fire or mechanical failure due to electrical failure or fault.

pass means a card which entitles the holder to purchase discounted rail travel.

ticket means a permit for travel and includes a pass but excludes age-related discount cards.

working days means any day Monday-Friday upon which we are open for business.

These conditions are correct at time of print, but are subject to change at any time.

EURODOMINO PASS TERMS AND CONDITIONS

CONDITIONS OF USE

1. The purchase of a Euro Domino ticket is not restricted, except that it must be bought from an issuing office situated in the territory of a participating Administration.

2. Euro Domino tickets cannot be purchased for travel in the customer's own country of residence.

3. The Euro Domino ticket is valid for 1 month. It permits unlimited travel for between 3 & 8 days chosen during the period of one month, on the network of each of the countries for which a Euro Domino ticket has been purchased.

4. The Euro Domino ticket is personal and cannot be passed on to a third party. The holder must be able to prove his/her identity to the ticket control staff of the railway or the shipping company concerned.

5. The Euro Domino ticket constitutes, with the cover, a single travel document: coupons which are not in the cover, as issued, or without a corresponding issue stamp are not valid.

6. Before using a EuroDomino ticket, the holder must validate one space by writing in it, indelibly, the date (day and month e.g. 14/08) upon which it is to be used. The validation of a space permits the holder to make an unlimited number of journeys on the chosen date over the railway network concerned. However, for all journeys commencing after 19.00 hours, and involving a night train, the space may be validated for the day after departure.(This is equally valid for the journey to the station at which the connection with the night train is made). This regulation is valid for journeys over railways for which a Euro Domino ticket has been issued, and within the limit of the validity of the travel document.

7. Euro Domino allows travel without the payment of supplements on trains which are normally subject to the payment of a supplement, with the exception of certain "High Speed" trains in Spain. The holder is required to pay seat reservation charges and the appropriate supplements for sleeping accommodation. See Below

8. The price of a Euro Domino ticket is refundable if it is returned to Rail Europe and received before the commencement of validity, subject to a £10 fee. In all other cases the holder is not entitled to any refund.

9. In the case of loss or theft, the ticket can neither be refunded nor replaced.

10. In the case of misuse of a ticket, by a passenger other than the named ticket holder or by alteration or falsification, the railways reserve the right to make a surcharge in addition to the cost of travel.

Conditions of use, note 7 - train supplements

This replaces the information shown in note 7 on the ticket cover. Although travel by certain prestige trains is not included in the Euro Domino pass, special discounted fares are available on:

1. Eurostar (Euro Domino France only)

2. CityNightLine: Dortmund - Wien and (Euro Domino Germany or Austria, Hamburg - Zurich and (Euro Domino Germany only, Berlin/Dresden - Zurich and (Euro Domino Germany or Switzerland).

3. Spanish high - speed trains (Ave or/Talgo 200)

4. "Pau Casais" Barcelona - Zurich and (Euro Domino Spain, France or Switzerland)

5. "Salvador Dali" Barcelona - Milano and (Euro Domino Spain, France or Italy)

6. " Francisco de Goya" Madrid - Paris and (Euro Domino Spain or France)

7. "Joan Miro" Barcelona - Paris and (Euro Domino Spain or France)

8. " Lusitania" Lisboa - Madrid and (Euro Domino Portugal and Spain)

9. German high-speed trains/ ICE - sprinters: Frankfurt - Munchen and

10. German overnight trains/InterCityNight

11. Thalys high-speed trains/Paris - Bruxelles - Amsterdam/Koln and/provided Euro Dominos for the whole of the journey are held.

12. France-Italy high - speed trains (discounted fare payable if one Euro Domino held, supplement only payable if Euro Dominos for both countries held).

13. Cisalpino trains Basel/Bern/Zurich - Milano and Euro Domino required for both countries.

14. France - Switzerland high speed trains/ (discontinued fare payable if one Euro Domino held, supplement payable if Euro Dominos for both countries held).

Some quality services are included in the Euro Domino, but the supplements are payable on:

1. TALGO Triana: a supplement is payable for the high speed section Madrid - Cordoba - Sevilla and must be brought in advance.

2. German ICE supplements are payable if the passenger holds a Euro Domino "transit" ticket but not if holding a Euro Domino pass.

3. On Italian ETR 450/460/500 Eurostar Italia high speed trains, the difference between the Inter-City and the special ETR 450/460/500 supplement must be paid.

4. In Finland supplements are payable on Inter-City and S220 (Pendolino) trains.

5. Supplement payable in 1st and 2nd class ("Business Class" excluded), on X2000 trains in Sweden

Other than as shown above, customers may reserve seating or sleeping accommodation at the normal rates.

SCANRAIL PASS TERMS AND CONDITIONS

1. On the ferry routes the discount only applies to the basic fare. Normally no discount is granted on cabin supplement, etc

2. The pass is not transferable. Proof of identity has to be presented to the train staff.

3. Seat reservation is compulsory on most long distance trains, and a fee must be paid.

4. Payment of supplement is required on some trains (i.e X2000 (sj), Linx trains, Pendolino, IC (VR ltd) and night trains).

5. You can make as many stops as you like without any formalities.

6. The pass does not entitle the holder to any discount on seat, couchette, sleeper or cabin reservations.

7. Registration of luggage is subject to the usual rules.

8. This pass can be neither refunded nor replaced if lost or stolen, if partially used, or if submitted for refund after the first date of validity, or after 6 months from the date of issue. Applications for refund must be submitted to Rail Europe with all necessary proof (cancellation by a European Railway Office, medical certificates in case of illness, etc).

In case of completely unused non - validated pass, refund applications must be submitted to Rail Europe with the original documents. Rail Europe must be in receipt of the unused Pass before the commencement of validity, and a £10 cancellation fee will be charged.

9. The following must be observed by holders of a pass valid for a selected number of days:

For journeys by trains, where the journey starts after 19.00, the following day's date must be inserted in the date panel. However, the journey must take place within the period of validity of the pass. In case the date is missing the control staff are permitted to demand an extra fee.

The date must be inserted vertically in the date panel with an indelible ball pen before starting the journey.

The pass is valid from midnight to midnight on the date of use indicated on the calendar.

10. If the passenger is unable to state the first date of validity at the time of issue, the ScanRail Pass will be issued with the date open. The validity dates must then be inserted by the station from which the ScanRail Pass is used for the first time. However, the pass must be rendered valid within 6 months from the sale. (Applies to overseas passes only). In case validation is made on the train, an extra fee is to be paid.

11. In case of misuse ( e.g if the pass is used by a person other than the holder, and if alterations are made to the pass), the pass will be confiscated and a penalty fare will be made.

12. Travel on this pass is subject to the provisions of the international convention CIV

13. The above conditions are valid as per 1st January 2003, but may be changed without notice.

SNOW TRAIN BOOKING TERMS AND CONDITIONS

1. Definitions

“Charter Train” means a chartered SNCF train for the transportation of passengers;
“Compartment” means a six berth couchette (accommodation) on a Charter Train;
“Eurostar” means a standard class rail journey on the services of Eurostar (UK) Limited;
“REL” means Rail Europe Limited (company number: 03038075) of Rail Europe House, 34 Tower View, Kings Hill, West Malling, Kent ME19 4ED;
“SNCF” means the carrier, Société Nationale des Chemins de Fers Français ;
“Snow Train” means a return rail journey from London Waterloo/Ashford International (as applicable) to Paris Gare du Nord Eurostar and a return overnight rail journey on a Charter Train from Paris Gare du Nord to Your chosen destination in the Alps, (out of those destinations offered by REL from time to time), plus accommodation in a Compartment on a Charter Train;
“Travel Agent” means the agent of REL who sold You tickets for the Snow Train;
“You”/”Your” refers to the customer who has purchased a ticket on the Snow Train either directly with REL or through a Travel Agent.

2. Basis of contract/contacting REL

2.1 When You book a ticket on the Snow Train with REL Your contract comes into effect on the date of issue by REL of a booking confirmation/invoice (whichever is the earlier) to You (where booked directly with REL) or to Your Agent (when booked through an Agent).

2.2 These booking conditions (the “Conditions") set out the terms of the contract between You and REL and incorporate by reference the conditions of carriage of Eurostar (UK) Limited and SNCF which contain additional limitations on liability. These Conditions are subject to the laws of England and Wales and any dispute between You and REL will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

2.3 Where tickets are booked directly with REL, please contact REL with any queries or questions that You may have. Where tickets are booked through a Travel Agent please contact Your Travel Agent with any queries or questions that You may have and the Travel Agent will contact REL on Your behalf.

3. Payment and prices

3.1 All fares quoted apply to sales in the United Kingdom and are subject to availability at the time of booking. In addition please note that a booking fee will apply for each Snow Train booking made by telephone or at the REL Travel Centre in Piccadilly, London. The amount of REL’s current booking fee is available on request from REL’s Call Centre or Travel Centre and You will be notified of the current booking fee at the time of booking.

3.2 The booking price given includes return transportation on a Snow Train, plus baggage handling in Paris and overnight accommodation in a Compartment on a Charter Train. Please note that:

3.3 No discounts are available for children but an infant under the age of four years may be allowed to share a seat/couchette with one accompanying adult at no additional charge (subject to availability). Please ask REL for details at the time of booking.

3.4 If payment for Your booking is not received as required, Your booking will be cancelled automatically and REL does not accept any liability arising as a result of the cancellation.

3.5 Where tickets are booked directly with REL, tickets will be sent to You by first class post unless special delivery post is requested, in which case an additional charge for the special delivery (which will be notified to You at the time of booking) will be charged. However all tickets booked within 7 days of departure will be sent to You by special delivery post where tickets on departure cannot be arranged and You will be liable to pay an additional charge for the special delivery (which will be notified to You at the time of booking). When tickets are booked through a Travel Agent, the Travel Agent will be responsible for providing You with Your tickets. Please note that REL cannot be responsible for tickets sent by first class post which become lost, spoiled or tampered with and clause 12.1 shall apply in respect of replacement tickets.

3.6 REL accepts most major debit and credit cards, however payment by cheque cannot be accepted. Any money paid by You to a Travel Agent is held by the Travel Agent on REL’s behalf.

4. Groups

4.1 A 5% group discount is available for all public group bookings with 12 or more paying passengers travelling, (subject to availability). REL cannot guarantee to provide adjacent accommodation for any group members.

5. Refunds, Amendments and Charges

5.1 Your ticket is non-refundable. If You wish to cancel Your booking, no refund will be made.

5.2 Your ticket is only valid for the booked departure, however it is amendable (subject to availability) up to 6 weeks before outward departure. If it is possible to make an amendment an amendment fee of £20 will be charged plus any further costs incurred as a result of the change (including any increase in tariff applicable to Your ticket). Where an amendment results in a reduced price being due for Your ticket, REL will refund the difference in ticket price less the amendment fee.

5.3 If You wish to amend Your ticket and You booked directly with REL You must phone REL on 08701 244646 to make any amendments. If You booked through a Travel Agent You should contact Your Travel Agent. The telephone number to dial when abroad will be set out in Your travel documents.

5.4 If Your ticket was paid for by a debit or credit card any refund to which You may be entitled will be made by the same method of payment unless otherwise stated by REL.

6. Changes made by REL

Your ticket is not refundable. If you wish to cancel your booking, no refund will be made.

Your ticket is only valid for the booked departure. It is amendable (subject to availability) up to 6 weeks before outward departure, on payment of an amendment fee of £20 for each and every change to your ticket. In the event the amendment causes a change in the tariff applicable for your ticket there will be a further supplement to pay. To amend your ticket please telephone REL during office hours on 08701 244 646

REL may cancel your travel in the event of matters outside its control, including (but not only) war, civil commotion, government action, fire, adverse weather conditions, technical problems, industrial disputes, terrorist activity.

If REL cancels or makes a change to your booking you may accept the change, make another booking or cancel the booking and obtain a full refund.

No breaks in journey are permitted. If you break your journey, the balance of your ticket may be invalidated.

Limitation and liability

For travel by Eurostar or any other carrier, the relevant carrier's conditions of carriage and bylaws apply.

On the Snow Train you are subject to SNCF conditions of carriage and relevant bylaws, which are deemed to be incorporated into this Contract.

All conditions of carriage / bylaws contain limitations of liability, which are incorporated herein and you are advised to obtain copies of these and read them before travelling.

REL limits its liability for the theft, loss or damage to any luggage to a maximum of £20 per claim (‘luggage' includes all personal effects).

Subject to clause 2.4 above, REL accepts no liability for any cancellation of or delay to your journey or any loss or damage whatever the reason.

Save as otherwise set out and save for death or personal injury due to the negligence of REL (for which there is no limitation of liability), REL restricts its liability for failure or non-performance of the Contract to a sum equivalent to the price of the service not provided.

In no circumstances will REL accept liability for loss of business, loss of revenue, loss of profit or any other consequential or indirect loss.

Application for compensation for alleged failure or non-performance of the Contract must be submitted in writing to REL within 28 days of the date of travel. You must obtain a suitable endorsement of the ticket when on the services of SNCF by an SNCF official, either on-board the train or at the destination station or, when using the services of any other carrier from an appropriate official on that service and enclose this with your application.

4. Boarding Times

You must comply with check-in and boarding times and failure to do so may invalidate your ticket.

5. Insurance

REL strongly recommends that you take out appropriate insurance cover (including Winter Sports cover) so that you may benefit from cancellation cover and protection against those risks for which REL does not accept liability under these terms and conditions.

6. General

6.1 REL hopes and expects to provide You with the booking REL has confirmed to You, however, on occasions, changes do have to be made and, subject to clauses 6.2 and 6.3 below, REL reserves the right at any time prior to the departure date to amend Your booking in any way. At all times REL will do its best to inform You of any such changes prior to departure.

6.2 REL may cancel or amend Your booking (including changing Your departure and/or arrival times) due to an event which could reasonably be considered to be outside of REL’s control, including (but not limited to) the rescheduling or cancelling of trains by the carriers, acts or threats of vandalism, suicide, acts of God, national emergency, lock-outs, strikes, protests, industrial disputes, war, civil commotion, riots, government action, flood, fire, explosion, adverse weather conditions, technical problems, industrial dispute, terrorist activity, natural or nuclear disaster (“Force Majeure”).

6.3 Save for cancellations or amendments under Clause 6.2, if REL cancels or, makes what it considers is a major change to Your booking, You may accept the change, make another booking, or cancel the booking and obtain a full refund. If You make another booking REL will refund the difference in price if the replacement booking is of a lower price.

7. Liability for travel on the Snow Train

7.1 On the Snow Train You are subject to Eurostar (UK) Limited and SNCF conditions of carriage and relevant bylaws, which are deemed to be incorporated into these Conditions. These conditions of carriage contain specific limitations of liability. Full copies of these conditions of carriage are available on request from REL’s offices (as detailed in clause 1 above) and You are advised to read them before travelling.

7.2 Subject to clauses 12.11 and 12.12 REL's liability for the theft of, loss of or damage to Luggage is limited to the maximum sum of £20 per claim. The conditions of carriage of Eurostar (UK) Limited and SNCF also contain exclusions and limitations that apply to the liability of SNCF for loss, damage or destruction of Luggage. ("Luggage" includes all personal effects).

7.3 REL does not accept liability for any delay, loss or damage caused wholly or partly by Force Majeure (as defined in clause 6.2 above).

7.4 Except as otherwise set out in these Conditions and except for death or personal injury caused by REL’s negligence (for which there is no limitation of liability), REL restricts its liability for failure or non-performance of the contract to a sum equivalent to the price of the service not provided.

7.5 REL will not be liable under these Conditions for any loss or damage caused by REL in circumstances where such loss or damage:

  (i) is Your fault;
  (ii) is not a reasonably foreseeable result of a breach of these Conditions;
  (iii) is the result of acts or omissions of a third party which were unforeseeable or unavoidable.

7.6 All complaints should be made, or any incidents likely to lead to a claim, must be notified initially at the time of the occurrence to Snow Train staff, station staff or REL representatives to allow immediate steps to be taken.

7.7 Applications for refunds for alleged failure, or non-performance of the contract must be submitted in writing to REL within 28 days of the date of travel. You must obtain a suitable endorsement of Your ticket by an appropriate representative of Eurostar (UK) Limited or SNCF (whichever is relevant) either on board the Snow Train, at the destination station or from an REL representative and enclose this endorsed ticket with Your application.

8. Insurance

8.1 For Your peace of mind REL strongly recommends that You take out appropriate insurance cover so that You may benefit from cancellation cover and protection against those risks including theft, loss of or damage to Luggage, for which REL does not accept liability under these Conditions.

9. Boarding

9.1 You must comply with check-in and boarding times shown on Your travel documents. If You do not You may not be allowed to join the Snow Train and Your ticket may be invalidated.

10. Disabled passengers

Whilst every effort is made to assist disabled passengers, REL cannot guarantee the provision of special facilities in terminals, stations or on board the trains. For operational and safety reasons, REL regrets that wheelchairs cannot be used on the Snow Train.

11. Travel Documents

It is Your responsibility to ensure that You have valid passports or other valid travel documents and that You have all necessary visa(s) or other immigration documents (if required) for travel to or through France. Neither REL nor Eurostar (UK) Limited nor SNCF or any other service provider accept liability if You cannot travel because You do not have the correct documents.

12. General

12.1 If Your ticket is lost, spoiled or tampered with it is invalid for travel and You should (in the case of a spoiled or tampered ticket) return it to REL or Your Travel Agent immediately. REL may issue a replacement ticket on payment of an administration fee of £20 (except where the loss, spoiling or tampering is the result of REL’s negligence). However REL reserves the right to refuse to issue a replacement ticket where it is reasonable to do so.

12.2 In view of the fact that promotional material is necessarily prepared some time in advance, information may change, particularly, with regard to dates and times of services. Therefore changes may be made to the particulars contained in any promotional material at any time before the contract with You is made. In these circumstances REL will notify You of such changes at the time of booking.

12.3 Statements made by or on behalf of REL shall not be binding upon REL unless or until made in writing and issued or signed by a duly authorised employee of REL.

12.4 You must comply with all customs regulations and bylaws enforced from time to time by, and with all the regulations of, any competent authorities regarding passengers, Luggage or other property. REL or third parties may, at any time, alter any information or regulations referred to without notice.

12.5 You agree not to act in a manner likely to endanger any person or property and to obey all reasonable directions given by REL or its servants or agents for the purpose of ensuring the safety, efficiency or regularity of any trains. REL reserves the right to refuse any person access to/ask them to leave any train or platform if they are behaving or, in REL’s sole opinion are likely to behave in a riotous, disorderly or offensive manner.

12.6 You may only travel in Your allocated seat on the Eurostar and Your single berth couchette in Your Compartment.

12.7 Children aged under 18 at the time of travel may only travel on the Snow Train if accompanied by an adult. If You are travelling with babies or infants under 18 months, REL recommends that the baby sleeps in a baby car carrying seat. For children aged between 18 months and 4 years REL recommends that they sleep on the lower berth of a Compartment with an adult.

12.8 You will comply with such checks, inspections and searches as may be required of You by either REL (its servants or agents) or any competent authorities as the same may be considered necessary or desirable for the safe and/or secure and/or efficient and regular operation of the service. You fail to comply with such requirements entirely at Your own risk and REL accepts no liability for the consequence of Your failure to comply with the regulations.

12.9 Without prejudice to any other provisions in these conditions, non-compliance with any of the requirements set out in Clauses 12.4 through to 12.8 and Clause 12.10 shall be a ground for refusing travel and REL accepts no liability for the consequence of You being refused travel.

12.10 No hazardous goods (such as loaded firearms, explosives, toxic, radioactive or infectious goods) livestock, animals or pets will be accepted for carriage.

12.11 If You leave any Luggage on a train REL will not be responsible for any loss, damage or delay resulting from the loss of that article. If Luggage is left on a train REL may open it and examine the contents before removing it to a secure place. REL may without liability remove or destroy any Luggage or its contents and any other property which might in its reasonable opinion cause injury or inconvenience to persons or damage to property.

12.12 Any left Luggage not claimed within 3 months of it being found will be considered abandoned and then may be sold or otherwise disposed of and the proceeds retained by REL. Perishable goods will be disposed of earlier. REL may charge for the return of any lost or unclaimed Luggage.

PRIVACY STATEMENT

1. Statement of Intent

From time to time by using our website and services, you will be required to submit information about yourself (e.g. name, e-mail address etc..) to receive or use services on our website. By entering your details, you enable Rail Europe and their service providers to provide you with the services you select. Whenever you provide such information, we will treat that information in accordance with this policy. Rail Europe will act in accordance with current legislation and aim to meet current internet best practice.

2. Submitting Personal Information

Information you provide will be used by Rail Europe and may be shared with other relevant travel and tourist organisations. It will be used to:-

3. Access to your Personal Information

You have a right to request a copy of the personal information we hold about you to have any inaccuracies corrected, (we charge £10 for information requests). Please address requests to the Marketing Department, Rail Europe, 34 Tower View, Kings Hill, West Malling, Kent, ME10 4ED.

4. Users under 18 years

If you are under 18, please get your parent or guardians permission beforehand, whenever you provide personal information to this website.

5. Security

We do not disclose any data about you without your permission unless we are required to do so. We will take all reasonable care to keep your data secure and prevent unauthorised access to it.

6. Information on Visitors

During the course of your visit, the pages you see, along with something called a "cookie", are downloaded onto your computer. Most, if not all websites, do this because cookies allow the website publisher to do useful things like find out whether the computer has visited this site before.

Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors.

7. "Cookies"

When you visit raileurope.co.uk either directly or via a link from another website, we will assign a cookie to your computer. A cookie is a text file that identifies your computer to our server. Cookies in themselves do not identify the individual user, just the computer used and do not store any personal information. Cookies provide us with site visitor analysis and can be used to store details of the user's visit to our website and the user's login details and to record those areas of the site that have been visited by the computer in question and for how long. You have the opportunity to set your computer to accept all cookies, to notify you when a cookie is issued and to manually delete cookies from your computer at any time. If you accept cookies, they may remain on your computer for up to 365 days, unless you delete them. If you chose to reject all cookies, this may affect your ability to successfully navigate and use our online booking service. As each browser is different, you may wish to check the “Help” menu of your browser to learn how to manage cookies or change your cookie preferences.

For more information on cookies please visit www.allaboutcookies.org

The types of cookies that we use during your visit to our website include.

When making reservations for point to point journeys using the live booking engine, by clicking on “proceed” you will enter the SNCF booking engine. The SNCF booking engine uses session cookies to check the language and the affiliate code of the referring website, as well as detecting visitor numbers. Turning this cookie off will not affect the booking process. These cookies expire after each visit.

We reserve the right to match information gathered from cookies with any information you have given about yourself and to use information gathered from cookies to enhance your use of our website.

TRADE CUSTOMERS ONLY:

RAIL EUROPE LIMITED TERMS AND CONDITIONS FOR USE OF REIBE

GENERAL

This website is owned and operated by RAIL EUROPE LIMITED (the “Company”), a limited company registered in England and Wales under registration number 03038075. The Company’s registered address is 34 Tower View, King’s Hill West Malling Kent ME19 4ED.

These terms and conditions apply to the use of the Company’s website www.raileurope.co.uk/trade (the “Website”) by Agents to make bookings for European Rail Tickets using Reibe.. Please read them carefully in conjunction with the Privacy Policy. By using the Website the Agent agrees to be bound by these terms and conditions.

DEFINITIONS

The following terms shall unless the context otherwise requires have the following meanings:

ACCESS TO REIBE

The Company hereby agrees to provide the Agent with access to Reibe.

CONDITIONS OF USE

In using Reibe the Agent agrees that: -

CONTRACT

By purchasing a ticket from the Company, the Agent’s contract with the Company is to provide a valid ticket to travel only. The conditions of the ticket are agreed with and taken as accepted by the Agent at the time of purchase.

PAYMENT AND PRICES

ISSUING TICKETS

The Company shall dispatch tickets by first class post unless special delivery is requested. Special delivery is highly recommended especially where date of travel is within 7 – 10 days of booking.

The Company will not accept liability for any ticket that fails to be delivered to the Agent unless the Agent at the time of booking the ticket requested despatch by special delivery at the Agent’s expense. 

If you have not received your tickets for Rail Products within 10 days of booking confirmation (or the following day where special delivery was required), you should contact the Trade Ticketing Department on 01732 526758 between 09.00 and 17.00 Monday to Friday

LIABILITY AND INDEMNITY

8.1 The Company shall not be liable to the Agent or any third party for:

any pure economic loss, loss of profit, loss of business, liability incurred to third parties, depletion of reputation, goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential loss whatsoever (howsoever caused) which arise out of or in connection with the Agent’s use of Reibe and accessing the Website; or loss or corruption of data due to existing problems (whether known or unknown) with the Agent’s computers, computer network, equipment, power supplies or hardware, software or systems as a result of the Agent using Reibe and accessing the Website.

8.2 The Agent agrees to indemnify and keep indemnified the Company from and against all costs, claims, demands, liabilities, expenses, damages or losses (including without limitation any direct or indirect consequential losses, loss of profit and loss of reputation, and all interest, penalties and legal and other professional costs and expenses) arising out of or in connection with the Agent’s use of Reibe and/or the Website.

8.3 This indemnity shall cover (but is not limited to) the Company’s liability to third parties arising out of the Agent’s use of Reibe and/or the Website. The indemnity shall apply whether or not the Company may have been negligent or at fault and does not limit any further compensation rights of the Company.

WARRANTY

No warranty of any kind is given as to the operation of Reibe, the accuracy of the information or the products or services referred to on Ravel.. All warranties are excluded as far as permitted at law. Neither the Company nor any third party will be liable for any losses or damage that may result from use of Reibe or as a consequence of any inaccuracies in, or omissions, from the information which it contains.

COPYRIGHT

The contents of Reibe, Ravel and the Website are copyright protected. No part of Reibe, Ravel or the Website may be copied, published, broadcast or adapted without the Company’s prior written consent.

CONFIDENTIALITY

All commercial information relating to Rail Products, including Rates, is confidential as between the Company and the Agent and in no circumstances may it or they be revealed whatsoever, including without limitation any document or publication provided by the Agent or his selling agent(s) to any customer or be printed or otherwise shown on the ticket.

FORCE MAJEURE EVENT

A force majeure event is an event that is outside the control of the Company including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.

AVAILABILITY

Access to the Website and/or Reibe may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Where this is the case the Company will attempt to restore the service as soon as reasonably possible.

VAT

All sums payable by the Agent under these terms and conditions shall be subject to the addition of Value Added Tax at the prevailing rate from time to time where applicable.

GOVERNING LAW

Use of the Website and Reibe and any disputes arising out of or in connection with its subject matter are governed by and construed in accordance with the law of England.

The Company and the Agent irrevocably agree that the courts of England have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these terms and conditions.

VARIATIONS

The Company may at any time alter these terms and conditions. The Agent should check the conditions regularly. The Agent will be deemed to have accepted variations, if it makes a booking after they have been displayed.

MISCELLANEOUS

The Company shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond their reasonable control.

RAIL EUROPE LIMITED PRIVACY POLICY

The Agent undertakes that it has a privacy policy with its customers which will allow the Company to retrieve information in accordance with the Company’s Privacy Policy set out below.

PRIVACY POLICY

1. Statement of Intent

From time to time by using our website and services, you will be required to submit information about yourself (e.g. name, e-mail address etc..) to receive or use services on our website. By entering your details, you enable Rail Europe and their service providers to provide you with the services you select. Whenever you provide such information, we will treat that information in accordance with this policy. Rail Europe will act in accordance with current legislation and aim to meet current internet best practice.

2. Submitting Personal Information

Information you provide will be used by Rail Europe and may be shared with other relevant travel and tourist organisations. It will be used to:-

3. Access to your Personal Information

You have a right to request a copy of the personal information we hold about you to have any inaccuracies corrected, (we charge £10 for information requests). Please address requests to the Marketing Department, Rail Europe, 34 Tower View, Kings Hill, West Malling, Kent, ME19 4ED.

4. Users under 18 years

If you are under 18 you are not authorised to make bookings on this website.

5. Security

We do not disclose any data about you without your permission unless we are required to do so. We will take all reasonable care to keep your data secure and prevent unauthorised access to it.

6. Information on Visitors

During the course of your visit, the pages you see, along with something called a "cookie", are downloaded onto your computer. Most, if not all websites, do this because cookies allow the website publisher to do useful things like find out whether the computer has visited this site before.

Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors.

7. "Cookies"

Rail Europe , and on our behalf, WebTrends, use cookies for tracking visitor activity. A cookie is a text file that identifies your computer to our server; Cookies in themselves do not identify the individual user, just the computer used.

Cookies provide us with site visitor analysis and can be used to store details of the user's visit to our website and the user's login details and to record those areas of the site that have been visited by the computer in question and for how long. You have the opportunity to set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. If you accept cookies, they may remain on your computer for up to 5 years, unless you delete them. Please note that turning off cookies may limit your use of our website and services.

The types of cookies that may be used during your visit to our website include:

When making reservations for point to point journeys using the live booking engine, by clicking on “ proceed” you will enter the SNCF booking engine. The SNCF booking engine uses session cookies to check the language and affiliate code of the referring website, as well as detecting visitor numbers. Turning this cookie off will not affect the booking process. These cookies expire after each visit.

We reserve the right to match information gathered from cookies with any information you have given about yourself and to use information gathered from cookies to enhance your use of our website.

RAILCARDS

The Child Plus Card, Senior Card and 12-25 Card can be purchased by calling Rail Europe on 08708 371 371 or visiting the Rail Europe Travel Centre, 178 Piccadilly, London, W1 . A passport photo will be required. You must hold a valid card to receive the applicable discount. Discount tickets are subject to availability and may vary according to the time of travel. You will be required to produce your railcard on demand.

Our Information: